Jetstar Airlines
Jetstar Airways Pty Ltd, trading as Jetstar, is an Australian low-cost airline (self-described as “value based” headquartered in Melbourne. Jetstar carries 8.5% of all passengers travelling in and out of Australia.
From checking in to our arrival in Wellington we could not find fault with this airline or its staff. We had a very rough landing in the gales at Wellington and had to go round for a 2nd try. We could not fault the staff during the turbulence. Our bags were out for collection by the time we got to the arrivals area, we will be flying Jetstar again in the future.
Messed around at check in – $300 for 1 bag with the excuse that we should have paid earlier. The online check in is not obvious or easy when trying to check in 2 people. The lady at the counter made us feel like it was our fault but when I asked her if the were lots of other people that had encountered the same problem she admitted that lots of people complain.