Harvey
They organise flights, holidays, hotels, car hire, cruises, travel insurance, coach tours, visas, traveller’s cheques, frequent flyer points redemption and more.
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A friend of mine is getting married. She was recently organising accommodation and travel for her friends and family to attend her wedding through Harvey World Travel to make it easier for them to arrange and also to receive a group discount.
As part of this, myself and another friend decided to extend our stay. We received the amended proposal / quote almost instantly, however as soon as we had accepted it and started to paying it off, any communication, replies to email or updated accounts were basically non existent.
When following up with emails sent weeks prior, we were always (after some days) replied to with yet another excuse as to why something hadn’t been done, couldn’t be done or is still (weeks later) in the process of being done. The email replies were also written with an attitude not apologetic tone which as far as I am concerned is disgusting customer service (well if you could call it service at all).
My friend who is getting married has also recently be advised that the accommodation they booked as they honeymoon suite can now not be guaranteed and they will only try to get them this room. We will be contacting the resort once we receive confirmation to ensure it has actually been booked as we have no confidence if Harvey World Travel at all!
Congratulations Harvey World Travel for being the worst travel agent in existance and almost totally ruining the most precious day of my friends life. I will never use you again and highly recommend everyone else to steer clear!
Where do I start? Responding to emails, c
Harvey World Travel Karratha & South Perth branches – slow booking service in shop much more when changing booking arrangements in person, with no action taken when changes raised via phone and email (Two changes to simple domestic itineraries, multiple requests for action over 3 and 6 month period). Having to take annual leave to visit shop to get action on getting a invoice or an itinerary (original & after changes) is ridiculous. Refunds were only offered in voucher form, after I pointed out I was due a refund. Tip: Do not leave the shop until the consultant has emailed you a softcopy, printed the email, and printed the paperwork to give to you in person. Also – given dodgy con-like response to refunds, refuse to pay more than a basic deposit for your itinerary (as per most other travel agencies operating in Australia), as chances are you will not get it back.